Blue Bean ripping me of on Finance charges

<p>I am totally dissapointed with the service from Blue bean. On the 25/08/2016 and 29/08/2016 I made payments into my mastercard. I am aware that interest is charged on the outstanding balance on the day the statement is run which was on the 05/09/2016. When viewing my statement which I had to request for as I never get my statement. I noticed My finance charge was charged on the outstanding balance for the previous month instead on the latest month. I then called the call center and was on the phone for an hour as I had to hold on because the cosultant Nomasiko Gwebu could not get an answer to my query .She then logged a Service request ********** 679 which I received a reply via email on the 15/09/2016 by Teddy Mufhandhu. I was not happy with his response and sent him a reply via email to call me and explain it to me. 11 Days later and no one called me as yetand the service request was closed saying someone will call me . To my understanding which was explained to me by your consulatants when I took my card interest is charged on outstanding balance on the day the statement is run. I want my account to be rectified immediately.</p>