Blue Bean Credit Card Application

On the 16/02/2016 an online Blue Bean Credit card was submitted with a reference 9b-cmwuh in an automated email was sent to me following a approved email and a Cost of Credit letter. On the 16/02/2016 a copy of ID, 3 months payslip and proof of address was sent to [Email Removed] with reference number in subject line. On the 18/02/2016 I called ***and at the sales department I was advised that my application was not capture. I took it upon myself to escalate my query on the 18/02/2016 to the following email addresses: [Email Removed] [Email Removed] to assist and I had an email response from Neo Leshapa and Lilly Setshedi of which they both requested that I provide the Date of application, my id number and cell number. On the 23/02/2016 Lindiwe Madiba had responded as well on email advising that I resubmit my documents to [Email Removed] Then on the 24/02/2016 I had a call from sales department to redo the online application with ref number 6h-sqmiz and to-date no feedback, and called again on 08/03/2016 and to no avail. Appalling Service and disappointed for lack of response.