1 reviews | Active since Nov 2015
BLUE BEAN BLUES - call center nightmare!!!
The direct debit for my Blue Bean credit card was processed on 31 October instead of 1st November as per usual. I had not transferred money into the account yet and so it was returned. I immediately (on the 31st) did an EFT for the FULL amount.<br> <br> Since then I have received at least 3 calls per day...its now the 16th (as well as numerous MMS messages) informing me that my credit card account is in arrears. EVERY call ends in the consultant checking the account, noticing the EFT (as if it was a surprise!) and then informing me that the account is actually up to date and that they'll speak to their supervisor/log a call so that I don't get any more calls. 16 days later and I'm still getting calls, voice mails and MMS messages.<br> <br> PLEASE MAKE IT STOP!!!!!
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
