BLUE BEAN ACCOUNT

I spoke to Lindi Kumalo from the legal dept of the BB division on the 23rd March, she said I should use her name as reference. I was made aware that my Blue Bean account was never closed after I paid it up in 2014 and requested it be done immediately as it affects my ITC status. Lindi informed that a refund of R92 would be credited to my account(as this was owed to me) and that the account would be closed within 72 hours from our call. The credit bureaus would also be updated as well. It is now the 7th April, no refund, no updates, nothing. Please can this account be closed and indicated as same on the my credit profile?