RJ
Regardt J

1 reviews | Active since Sept 2015

04 Nov 2015, 13:24

Billing me for a closed account

I am still receiving statements from my blue bean credit card which was settle and closed on 9 September 2015.<br> When i called the call center to find out what was happening, i was told that the account was never settled and rent and monthly fees have been adding up. When i closed this account on the 9th, i was told by the operator that the amount was settled and the account is closed, there after i was told to destroy the card, which was done. Now i have to go to a branch and pay the amount on the statement and then call the center again to close the account.<br> <br> I find this unexceptionable that i must pay for someones mistake. <br> <br>

0
Replies (1)
Bluebean
Bluebean's reply05 Nov 2015, 15:08
Official
Hello BlueOkami,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
***
*** (fax)
***