Billing error or Billing Theft

I have been a customer of Bluebean from 2006. This month I realised that I was charged a service fee of R66 and my husband was only paying R31. When I queried I was told that the additional R35 was for my garage card. I responded to the help centre that I actually do not have a garage card therefore how can I be charged for one. The response I received stated that it was an error and that I will be re-reimbursed from Jan 2015 as their policy only allows for re-reimbur*****t for up to 6 months. At this stage I wanted to have copies of previous statements prior to Jan 2015 and I was told that I would have to pay R50 per statement. I was also told that the billing only began last year in August 2014 and that it is my fault for not querying earlier however on the statement, there is no breakdown of services charges.<br> <br> I honestly feel very cheated especially since I had this card for 8 years. I still do not have an answer as to why suddenly in August 2014, they decided to add the addition R35 fee without me signing for the card. I honestly believe this is theft. Imagine how many other people are being ****** in this manner. Please check your statements.<br> <br> I will be cancelling this card.