Hellopeter
Share Your Experience
PvdW
Pieter van der Westhuizen

1 reviews | Active since Jun 2012

27 Mar 2017, 11:54

Being charged on account that was closed two years ago..

<p>I requested a Bluebean stellement amount for my Bluebean credit card in March 2015. My account was paid in full within the 24 hour period given and I received a letter from Bluebean to confirm that my account has been paid IN FULL and has been closed. On 24 March 2017 I received a statement from Bluebean claiming that I owe them R5.49 cents-two years later. How can a bank just add random charges to an account that was paid in full and closed two years ago already. Horrible!</p>

0
Replies (4)
Bluebean
Bluebean's reply28 Mar 2017, 08:34
Official

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

***

*** (fax)

***

Bluebean
Bluebean's reply30 Mar 2017, 11:12
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your patience and understanding.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

***

***

PvdW
Pieter van der Westhuizen's update30 Mar 2017, 11:22
Reviewer Update

Blue Bean- Standard Bank has made contact with me today-30 March 2017 and the consultant was able to address and resolve my complained. It was confirmed that this error was on the banks side and they have apologized and resolved my complained-thank you for the professional attention provided in this regard.

PvdW
Pieter van der Westhuizen's update04 Apr 2017, 11:06
Reviewer Update

Thank you BlueBean (Standard Bank) for addressing this matter.