Bad Service from Blue Bean

I lost my card and telephoned ***last Monday to confirm my card was lost. The card was stopped and I was promised delivery of a replacement card within a few days. This did not happen. I called again this Monday and the agent confirmed that the instruction was not sent to the courier company but will ensure delivery takes place on Tuesday. This has not happened.<br> <br> I called again today and requested a team leader or manager - after holding for quite a while I was cut off.<br> <br> I am disgusted with this service and I expect that nothing will be done about it as usual.<br>