CB
Cathrina B

1 reviews | Active since Dec 2012

28 Oct 2015, 10:46

BAD ATTITUDE NO SERVICE SATISFACTION

for some reason my November debit order went through 22 Octber. my salary by then not in my bank and DO returned. They phone every day for me to repeat the same story. They all have very bad attitude and after seeing that mistake on their side no apologies! Still I need to carry R300 bank cost and endure bad attitude every day as they STill PHONE ME EVERY DAY!!! Wake up guys check your systems and correct your records stop irritating your customers AT WORK!!!<br> CAN YOU ALSO CHECK YOUR CUSTOMER PROFILE, IF SOMEONES HOME LANG IS AFRIKAANS, PLEASE GET PERSON TO PHONE WHO CAN TALK AFRIKAANS. YOU DO IT FOR OTHER CUSTOMERS WITH OTHER LANGUAGES????<br> PLEASE BETTER YOUR SERVICE! I'M DECIDED TO MOVE MY BUSINESS FROM STANDARD BANK AS YOU GUYS ARE GETTING WORSE EVERY DAY!!

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Replies (1)
Bluebean
Bluebean's reply29 Oct 2015, 08:46
Official
Hello cathrinab,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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