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sanvanmali S

1 reviews | Active since Sept 2016

24 Oct 2016, 19:38

Approved for a new CC, but no courier call or feedback on deliver of card

<p>Now that I've taken the time to read other reviews here on Hellopeter, I see many! Others have been through what I am experiencing now.</p> <p> </p> <p>I app**** online for my new black card, and was approved, as your agent called me to confirm the approval, that call was 2 weeks ago!</p> <p> </p> <p>He said I would receive a call from the courier for delivery, but still up to this day, no other feedback at all.</p> <p> </p> <p>I've called the call centre numerous times, and all they tell me is that there is no other card loaded on the system for me besides my existing Standard Bank CC.</p> <p> </p> <p>So now what?</p> <p>Do I wait forever?</p> <p>Do I try to cancel my initial approved application?</p> <p>Where's my card?</p> <p>What happened to the courier?</p> <p>Why hasn't anyone from Bluebean called me to say there is a delay if there is one...?</p>

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Replies (2)
Bluebean
Bluebean's reply25 Oct 2016, 10:38
Official

Good day Sandeep Vanmali

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Bluebean
Bluebean's reply25 Oct 2016, 16:25
Official

Dear Sandeep Vanmali

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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