AT
Awie T

1 reviews | Active since Aug 2016

24 May 2017, 18:01

After all these years!

<p>What an embarassment to sit in a restaurant with a client and your creditcard gets declined! When I got home and tried to login to my account the balance showed as R0-00. On phoning you call centre I was curtly told that my card had been blocked due to FICA. After almost twenty years as a Standard Bank client I expected a little more than this. No notification that it was due, no warning that they card would be blocked, nothing! I find this totally unacceptable and will most definitely rethink my relationship as well as that of my business with you. Come to think of it, I have had nothing but trouble from Standard Bank during the past year. Investment account statements going awol, consultants not sticking to arranged meetings etc. Maybe it's time to move along.</p>

0
Replies (1)
Bluebean
Bluebean's reply09 Jun 2017, 10:50
Official

Dear Mr Thompson

Thank you for posting the message and allowing us the opportunity to investigate the matter.

Thanks,

Complaint Resolution Centre

***