ACCOUNT UP TO DATE BUT GET NOT PAID CALLS

My Bluebean card debit order was sent back due to the long weekend in the beginning of may. <br> The account was paid up to date on 7/5/2015.<br> I have received 7 calls up to date to say that my account is in arrears and then applogize when they see my payment.<br> The system does not get updated and I keep on getting messages and now my card was blocked.<br> I need to know if this is going affect my credit rating, and if so I want to take further steps.<br> The call centre is just useless!