Unprofessional management services

I arrived at 13:15 at durban with my wife and another couple wich we asked to be placed next to each other and they said it will be done once we come to the hotel.after paying for the room we found out that even the room that we agreed upon won the proof of booking was taken and we where given room 906 and the other room wich asked ot should be on the same floor was now at thirt floor (room307). As we checked in at room 906 wich was delayed (not ready on time)at 15:00, we found bags of another people which was a double booking and no one apologized for the trauma until i personally asked for the manager and sphamandla only said i was ”misfortuned ” and after a wile i went to the beach and as i returned the door could not close and i waited again for 1 hour thirty minutes for the issue to b resolved whereby i could not take a bath and do what i booked here in durban to do, but instead wait for another 1 and half hour for the blue waters hotel to fix their problem.as i reported to the manager for the rime the whole experiences cost me he said that i was looking for a compensation and they so not give any compensation and that he apologised what else do i still want. I feel my presence(money) is not appreciated nor values at this place and i was very insulted at this manger was checking me out And undermining me according to my dress code.my name is mogale