Unacceptable behavior during fire evacuation

We were evacuated on Sunday 28/01/2018 due to a fire at the hotel, firstly there was no awareness from the staff that it is a fire alarm we had to call reception and was told everything is under control and we need to evacuate. We were taken across the road in a very un-organised manner people standing around not grouped together, hotel staff trying to do a roll call, until today I do not even know if everyone was accounted for with the way that it was done. We were then re located to another hotel, stuffed into a room and made waiting, given sour apple juice to drink, NO ONE from the hotel came to re assure the guests, we had to ask for updates on numeral occasions, we were eventually addressed by Monique, who is the rudest person I have ever met, not listening to guests and only concerned about herself, you do not treat people that way. We were eventually transferred to the Protea Hotel Edward, with NONE of our belongings, we were to embark on a MSC cruise the morning of 29/01/2018. When we enquired about something to eat at the hotel we were told only bed and breakfast are arranged for us, UNACCEPTABLE TREATMENT to guests once again, it took a lot of fighting to get something eventually. We were not given ONE update from the hotel staff as to when we can get our belongings or what is happening, surely a bulk SMS could have been sent, by the way this is accessible of site from a laptop or home desktop as well, so the excuse of network being affected etc is a lame excuse. I eventually got hold of Monique at 23h30 after attempting to get hold of her for 10 calls I made, that evening after she has retired home and not even thinking of informing guests that all is handed over to night staff, to get our luggage etc.

I do not even want to start with all the trauma my children has been through.

I had to unfortunately make use of your facility again on Friday 02/02/2018 as I was owed credit, when we checked in we were told ok the room is ready as it was not occupied the night before, housekeeping just had to check it, amazing that it took them more than 3 hours to check the room and we were sitting again like idiots waiting, it felt as if we were made to wait on purpose. If that is not all, we knew that there were no aircons available as all power were not restored, we never had any power in the room later that night surely reception could have informed us, the children were too scared to go to sleep what if there is a fire again, is what they asked.

Well I am not going to leave the matter as is, even if the manager came to talk to us, and feeling so sorry for the hotel and staff and blah blah blah, take care of your guests and you will not have negative reports etc, I am thinking of suing the hotel for the trauma and unprofessional treatment from the hotel staff we went through. I cancelled accommodation in Umhlanga for this time as I wanted to support Blue Waters as it was more convenient, what a disaster. I do not know if I will ever make use of your facility again or recommend it to family or friends.