Resund payment

Greetings Sir/Madam

It is with a saddened heart, that I had to bring this feedback on this platform. I had a booking cancelation and the reception received was positive however it's been over it's been 4 months waiting to get my refund. I do a knowledge that I had submitted incorret bank details. Subsequent submitting the correct information it seems to be a problem getting precise indication of payment not getting feedback from the duty managers. I have been patient with the duty managers and it has completely ran out, hence I am. Escalating this here, May I pls get a response. I have been calling your office and sending follow up emails for the past month. I wish this could have been dealt with differently.

My name is Lindiwe Khumalo,