Please upskill your staff

The hotel service/staff is horrible. Staff needs to be properly trained or oriented into welcoming and orientating guests. The girls in the front desks are disorganized and seem to have attitude. The breakfast/dinner lady that welcomes you is also just horrible. They have zero attitude especially towards black people. You need to upskill your staff because we essentially are the ones who pay their salaries. So whether I'm black or white it doesn't matter. The parking is the worst of them all. We had to pay R95 for safe parking, why??? which hotel makes you pay for parking? The parking space is a mess and quiet small. It looks like someone could potentially rob you whilst in there. I also had to pay R12 to have my clothes ironed because they will not provide you with a iron in your room. The corridors and the lifts are dirty. Overall experience was 1 out of 10. The hotel is poorly managed. You go to a hotel for the experience, not to be ill treated by staff cause you're 'black and you think you are better'. We go to hotels for the service and the experience. H