MN
Mpho N

1 reviews | Active since Oct 2020

10 Jan 2024, 12:16

Our first holiday after honeymoon was ruined. I was made to move 5 times in a week.

We were having a first family trip me and my husband and I convinced him to book blue waters hotel because I have visited the hotel before. First day we were given room number 402 that room was smelling badly with wet bedding sheets, dirty curtains even outside on the passage the smell was Terrible. I went to the reception and they said they will send somebody yo come and check no body came until the lady who was delivering chocolates came and I explained to her and she went back and get dry sheets. She told me that she didn't know of the smell on the 4th floor only on the 7th floor. Surprisingly the following day I was moved to 7th floor which smell worse with dirty curtains. It was smelling like a mold. Then I complained again I was taken to 9th floor. When I get there the mold was just there on the headboard I went again and complained this time I even requested for refund so that I go and finish the holiday somewhere else as I couldn't stand it anymore then the manager said she was going to allocate another room on the 17th floor. I just stayed just to finish the trip. My first trip was ruined it is still painful to pay that lot of money to stay in the dirty place. I will never ever recommend it to anyone. I still feel like I was ****** it was going to be better to stay in the well maintained hotel. I'm not happy at all. Those upset and downs caused so much things. We are not happy at all. And worse part even the manager acknowledged the smell to say she is aware of the smell and my question is that why did they take me there knowing very well that it smell and not good for people. My holiday was ruined.

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