*********** service

We booked accommodation online for the 14-17.after a while when no booking confirmation was sent,i called to follow up on the booking where i was told to send proof of payment in which the booking reference was then sent (only because i followed up). I further mafe a booking telephonically for the 13th of June & asked for the same room that we booked for 14-17 in which Reaasa the reservations office confirmed availability & booking & mentioned.Upon arrival,we were told that we had no booking & the person responsible is off. I asked for telephone records, where I was told there are no telephone records. After asking several times, we were told the telephone records will be looked at on no day.I found this fishy as when I asked initially, I was told there is no such.the lady responsible for bookings was called, where we were told she mentioned no recollection of our booking conversation.we stood at the check-in desk for an hour & a half & when we asked to speak to the duty manager (as our case was not resolved), we waited for another 20min before we could be assisted. The duty manager mentioned to us that the matter will be investigated further & that there will be compensation