Dissatisfaction with reservations clerk Belinda

Dear Blue waters Hotel Management,

I'm so frustrated with my conversation with Belinda from reservations . When I reached out to her with a question about my upcoming hotel stay on February 1st , I was disappointed to find that she seemed entirely uninterested in addressing my concern. Instead, she disregarded my question and focused on sharing her own thoughts, without ever acknowledging or apologizing for not providing the help I needed. Her unapologetic attitude and lack of willingness to assist me has left me feeling concerned and uncertain about my booking.

Throughout our conversation, I found Belinda's demeanor and communication style to be unaccommodating and unhelpful. As a potential guest, I had expected a higher level of service, especially from a hotel with your esteemed reputation.

I hope you will take my feedback seriously and address this issue with Belinda. I believe that providing proper training on customer service and communication skills would greatly benefit your staff and improve the overall guest experience.

I further asked to speak to the duty manager but she insisted that the duty manager was not available and she would give the duty manager my contact number and unfortunately no one got back to me in regards to my complaint. Sincerely,

Lungile Shezi