Dissappointing

I wanted to confirm the overall amount for 5 days @ Blue Waters Hotel. The Customer Experience was just not on. The guy that assisted me just turned me off, the system was off line and I asked him cant you call me back when its back on. If the call was recorded, it was just bad...I work in a CX environment and that's just not the way to treat customers. I wanted to know how much, can I put a deposit, I was just told what you see online that's what it is...nothing more.. and oh by the way you can send us a mail on reservations. The last time I called this place the person was so friendly. Not confirming the reservations email. I had to ask.I really dont know if I still want to make a booking with this place.