Disgusted client/Unprofessional non service by Blue Waters and Agoda.com(****mers)

Ii booked a family vacation trip for Blue Waters Hotel Durban through agoda.com, i booked for 3 adults and 1 child however when the confirmation email came through it was only for 2 adults. I called Blue Waters Hotel and spoke to Belinda who informed me that there was nothing she could, that since I booked through an agency I should call them and take it up with them. After failed several attempts to contact them with the contact details that the hotel provided, o called Belinda back and requested to speak to the manager I was then put on hold for the longest time until the phone hung up...when I called back they said the manager was busy with another client, took my details and said he would call me back within an hour...I am still waiting for that call I'm disappointed and disgusted by the level of non service that blue Waters operates on as now I am going to loose the monies I booked with as I can't check in tomorrow (24/12/2024) not knowing where we will sleep