Credit Card Skimming at Blue Dolphin

<p>We are regular clients of the Blue Dolphin Bar at the Blue Waters Hotel. We met a friend there on Sunday afternoon 4th December. My husband paid with his credit card. The barman told my husband that the first machine was not functioning and then tried another. later that evening and early the following morning numerous attempted transactions were made. Two were successful amounting to R 14 000.00 - purchases from an international cosmetics company (Sephora). The ***** unit of our bank contacted us to alert us . Subsequently all the necessary procedures took place and the card cancelled etc. We contacted Blue Waters security manager (Mr Ludwig) on the Monday morning and informed him of our experience to be told he would investigate. it is now a week later and we again had to telephone him as we had not heard a word from him. He appeared not to remember my husband having spoken to him. My husband then went in to the Bar and spoke to one of tha barmen that we know and he had not heard a word of this occurrence which seems to indicate that no one has been informed or this has not been investigated. This is quite frankly shocking service to clients and leaves a very sour taste. Do Blue Waters not give a damn about the experience of their clients or even the fact that there is evidence of unsavoury practices going on in their establishment ?</p>