Better Blue Waters

Spent a week at the hotel and was a pleasant experience but it could have been better.

The porters not very helpful on arrival as they tell you to go park somewhere and then come in to check in. Parking can be a distance away so not the ideal check in experience. Also when we arrived on Sunday there was one person at reception and started to build a queue but later the reception was full with staff and management.

They do not tell you to drop your bags off in front of hotel and not through the ba*****t parking as that has lots of stairs and awkward corners especially with a big bag.

Staff and security were great throughout my staff but the room had a few issues. Aircon was leaking water guessing from the drip tray. This would not have been an issue if it was not in the doorway to the bathroom/toilet which made the floor very slippery.

The birds had obviously made themselves at home here on the outside of the window sill as the latch to the window was broken and blinds had displaced from the one end. Their feathers were then to be found in the shower and not pleasant when you want to get clean and very unhygienic. You can tell that no one has reported the issues as on their own they are insignificant. Also one of the bedside lamps was not working. So even after reporting there was no response.

The staff at breakfast were great Emmanuel was efficient and is a skilled chef as well the various waiters are very good.

The cleaners and supervisors were great and attentive to guests needs.

The room service was also great and even though there was some communication issues the food was good as well.

So the question is whether I would staff there again - definitely if they address the room issues which arejust maintenance. But teh staff make the difference in an aging hotel.