Pathetic Service

During the lock down last year we purchased a bed online from Blue Rock which was delivered to us a week later. The bed came with 2 pillows which seemed to be good quality and after 2 weeks the pillows started to loose its shape when I called in I given a poor excuse the pillows are not covered as it's part of the package and they are free. Then this year in May we started having issues with the mattress as the springs were making a noise. After querying this, I was appalled at the customer service received from the lady named Essayvani. After emails going back and forth I was then advised that someone will come out to inspect the mattress and should there be an issue they will take the mattress away and repair it. I was not happy with this but opted to it since it was almost close to a year and settled for this due to the pathethic customer service. The mattress was then collected and repaired, a few weeks later the problem started again. We then contacted the person who came out to inspect the first issue we had. We were informed that something will be done. It's now 2 months later and we are still given the same poor excuses. It time consuming and added costs on our side to keep calling the company despite them knowing of the problem nobody gets back to us. I was also asked to send an email to the same Essayvani after the call was made to the gentlemen who did the inspection. I did not feel the need to explain myself over again since staff was aware of the issue and I was absolutely astounded by the hogwash that was given to me by this lady. I am very dissatisfied by the lack of service we received . I guess this is what you get from supporting local businesses.