Frustrated Customer

I recently purchased a loaf of blue ribbon bread and I purchase bread daily but to my dismay the bread was definitely not the standard I'm use to. I decided to the contact the company directly who in return two days later requested information from me to contact me but to date have heard nothing further from them. I then read on hello peter that someone else was having a similar experience. So right now I'm not sure what I'm more disappointed in the poor quality bread they producing or there lack if customer service