1 reviews | Active since Aug 2016

03 Apr 2018, 14:00

Bread smells like benzine

I logged a complaint on your website about a loaf of bread that started smelling like chemicals/benzine after 3 days - this was two weeks ago. I haven't heard anything in response. I then contacted you on Facebook and I was told I'd be called - this was a week ago but I've heard nothing since.

Help me find out if it was maybe a faulty batch or what can be done about this?

I tried to keep it (hoping for a quick response) but I have had to chuck it because it was stinking too much.

0
Replies (6)
Blue Ribbon
Blue Ribbon's reply03 Apr 2018, 14:45
Official

Dear Christopher Alan White

We at Premier FMCG would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.

Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.

One of our Customer Care consultants will be in contact with you to assist accordingly.

Your reference: CAS-10424-V4R6X8

Kind Regards
Premier FMCG Customer Care Line

***

Blue Ribbon
Blue Ribbon's reply03 Apr 2018, 14:45
Official

Dear Christopher Alan White

We at Premier FMCG would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.

Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.

One of our Customer Care consultants will be in contact with you to assist accordingly.

Your reference: CAS-10424-V4R6X8

Kind Regards
Premier FMCG Customer Care Line

***

Blue Ribbon
Blue Ribbon's reply03 Apr 2018, 14:45
Official

Dear Christopher Alan White

We at Premier FMCG would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.

Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.

One of our Customer Care consultants will be in contact with you to assist accordingly.

Your reference: CAS-10424-V4R6X8

Kind Regards
Premier FMCG Customer Care Line

***

Blue Ribbon
Blue Ribbon's reply03 Apr 2018, 14:45
Official

Dear Christopher Alan White

We at Premier FMCG would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.

Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.

One of our Customer Care consultants will be in contact with you to assist accordingly.

Your reference: CAS-10424-V4R6X8

Kind Regards
Premier FMCG Customer Care Line

***

Blue Ribbon
Blue Ribbon's reply03 Apr 2018, 14:45
Official

Dear Christopher Alan White

We at Premier FMCG would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.

Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.

One of our Customer Care consultants will be in contact with you to assist accordingly.

Your reference: CAS-10424-V4R6X8

Kind Regards
Premier FMCG Customer Care Line

***

's update03 Apr 2018, 15:46
Reviewer Update
Thanks I got a call for this now, I guess this was a response on the Facebook message I sent last week.