Blueribbon Poor Customer Service

I wrote to the Blueribbon customer service email regarding bread that I bought that was burnt badly. I even provided pictures, batch number and all but got no response regarding the matter. It's disheartening if we treated this way as customers, what's the point of customer service contact information if our complaints aren't listed or even acknowledged. I even wrote a follow up email but still there was no response to the matter.

Blueribbon, please learn how to treat your customers. If you sell us bread that is below standard the least you can do is take accountability and apologize. I was treated very poorly by your customer service.