Blue Ribbon doesn't care about their clients wellbeing

On the 14th of July 2026 I bought brown bread from the local store ,and some of the slice had black stuff, to my surprise the expiry date was only on the 18th of July, the bread was not even off , so I called blue ribbon to report the matter , I was asked to send an email with photos which I did , the courier service was sent out to collect the bread so they can do some test , but until this day I haven't received any feedback, does this mean Blue Ribbon does not care about us as their clients , as a result of this I had to consult because I started vomiting and I had a tummy ache, what a trauma .