SW
Stephen W

1 reviews | Active since Jul 2023

21 Jul 2023, 19:03

A credit to the Solar industry, Knysna and South Africa!

I cannot thank Blue Planet Power enough for the excellent service that I have received from them! Let me go into more detail. As loadshedding became worse back in June, my 86 year old mother found that she could not cope with it any more and asked me to get a ups system installed. So living in Knysna I contacted Blue Planet Power, the same day Richard came out to survey Mom's house and it was agreed that a 5kw system would be appropriate for her. Richard kindly agreed to expedite the installation (at no extra cost) which I very much appreciated. Installation of the system was made by Lovemore assisted by Kyle. Lovemore was totally professional, I must admit that I was sceptical of his skills, being a Bsc electrical engineer myself, however I was proved totally incorrect with my reservations! Both Lovemore and Kyle worked efficiently, quietly, cleanly and above all professionally which in my opinion is a credit to Blue Planet Power's management and they should be commended! That is not to say that there wasn't a problem with commissioning of the system, which there was, these things happen! There was a fault with the Battery, which I believe was already flagged by Aiden and it was quickly replaced, again excellent no fault service from Blue Planet Power. In conclusion I have absolutely no problem in recommending this company as their service really is excellent!

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Replies (2)
Blue Planet Power
Blue Planet Power's reply21 Jul 2023, 19:44
Official
Thanks, Stephen, for your fantastic review. Things don't always work out as we would like them to, in your case, the faulty battery. Thankfully, we carry more than enough stock so we are able to rectify any issues quickly. I am grateful that you gave us the opportunity to supply your mother's backup UPS system. At her age, she should not have to endure blackouts from loadshedding. 
SW
Stephen W's update21 Jul 2023, 19:51
Reviewer Update
Thanks Richard, as I said it was not Blue Planet Power's fault as these things happen, and thank you for your speedy rectification of the problem. However I failed to say that the system is now working as it should, sorry for my omission and thank you again.