Accommodation refund

This message serves as a complaint against the above mentioned company. On the 06 December 2020 I've made a booking at Blue Largo Westbrook via Booking.com for family vacation. Check in date 31 December 2020 & check out date 04 January 2021 for 6 people, 4 adults & 2 children.

On the 28 December 2020 after the State President announced alert level 3 restrictions, I then canceled our booking on the 29 December 2020 requesting a full refund due to the following reasons:

1. According to the President's speech both our Municipality (Nelson Mandela Bay Municipality) where we are based and our destination Municipality (Ethekwini Municipality) are one of the hotspot Municipalities in SA. 2. There's curfew between 21h00 at night and 06h00 in the morning, therefore driving from where we are in the Eastern Cape (Port Elizabeth) to Durban takes more than 15 hours, and that would result in us being on the road during curfew hours. 3. We also took into consideration the fact that both the President & the Minister of COGTA emphasised that people should move only when it's necessary, in my view going to Durban for vacation is not a necessity especially during this time of the pandemic. 4. Lastly as responsible South African citizens we have to comply with the laws & regulations put in place so as to minimize the spread of this deadly virus.

Based on the above reasons I requested a full refund but the Property owner (Elaine ***) is refusing to refund me.

Your assistance on this matter will be highly appreciated.

Kind regards Lamla Qwabe ***