claim

I have a warranty plan with Blue label motor warranty,took my car to Car service city because it had a problem and when the people from car service city phoned them they haven't assisted them with paying for their service on my car and had to pay R3800 because was by the garage for a week and half,and had to use it to go to work,and want to know if the gonna refund me what I have paid or either cancel the plan once.