Bad service - all promises no delivery

A year ago I was convinced to sign up on the Blue Label Warranty plan for my vehicle, after they assured me my turbo of my X5 was covered under engine components, I decided to take the highest plan avialable.<br> Month after month my premium was paid, and now a year later the first time I have a claim they refer to one sentence in their section of \Components Covered"the turbo is not mentioned and is therefor an uncovered component.<br> <br> I have been phoning their call centre for more than 2 weeks now every single day requesting the voice recordings they always so conveniently mention"