Waiting for my electricity token!!!

Please tell me why I paid for a service that I’m not receiving it.

Been waiting for my electricity token for over 24 hours

The food in my fridge is starting to get affected I now have to go buy ice to keep my antibiotics cold I have no internet I cannot plug my nebuliser My battery is dying I can’t make food

I reported this yesterday and they tried to call me at 22:37 😳 then sent me this email below at 22:49 😵💫

Good day Zizo,

Thank you for contacting Blue label.

Kindly note that service is offline sorry for the inconvenience

Regards,

Blue Label Customer Interaction Centre ***