terrible service

I have requested a machine that sells electricity since Jan 2015, to this day I am still waiting, I have made many calls to William Bowale the rep allocated on both his cell and land line but the same response I get is your machine has been approved we' 'll deliver next week.<br> <br> Ref no CAS-497580-T4Z5P6<br> ACC EEE 114221<br> <br> Three months down the line there is still no sign of the device.