Money paid incorrectly to above company and waiting forever for refund

<p>On 26/10/16, i incorrectly paid an amount of R7300.00 into the above company. I only discovered a week later and contacted them of which they advised me to email a proof of the payment & confirmation letter for my bank details which i did on the 01/11/16. I received a confirmation email stating query was received with Ref no. I first spoke to Osman who advised that the money would be refunded within 48 hrs & he confirmed the amount was received to the company. I called back within 48hrs & then spoke to Mandy who then advised me it actually takes 7 working days so the money will reflect in my account on Wednesday 09/11/16. Today been that date i called in as the money is still not reflecting in my account. I spoke to Fihle, who now advises me that the confirmation letter was received but i still need to send the proof of payment of which i advised her i got confirmation that both was received. She went on to say that i have to now wait for a week for the money as the documents were sent to the wrong department & they need to send it through to the right department i asked her when they realised the docs were sent to wrong department of which she said only now when i called . I was furious & requested to speak to a manager of which she put me on hold for 15 minutes then came back & advised the team leader Engen Pillay was busy on another call. I am extremely angry as this money was meant to be paid for a deposit for a new place a moved in and the agency keeps calling saying the owner wants the money . I have been more than patient , i contacted the company on the 01/11/16, today is now the 09/11/16. 9 days later & still been given the run around , this is unacceptable. </p>