*****ed

On the 15th August I purchased electricity through one of blue telecoms agencies/ distrubuters. The voucher number printed couldn't be loaded on the meter. I went back to the shop and asked for a refund which they refused. I called blue telecoms and reported the matter. Ref 483057. They said they would investigate and would probably issue a new voucher no. Upon returning to me, the lady sent me back to the shop and said I should tell them to print me a new voucher under "prepaid electricity" instead of the "eskom" they had initially used. She also informed me that, blue telecoms doesn't refund electricity vouchers. Unsiprisingly, the shop also refused to take responsibility. Now, Im sitting with an unused voucher. I want my money back. I haven't received the performance of what I paid for. So, do they think I was just donating my hard earned money.