Service Stops at Purchase: Don't Expect Help Later

I strongly advise against using Blue Future Solar (bluefuturesolar.com) due to their lack of after-sales service, inadequate documentation, and potential compliance issues, as I experienced firsthand. There appears to be only one person in this company, the sales person, as I never got another person to communicate with me, nor was another person, e.g. a service person, mentioned in any of the communication with Blue Future Solar. The teams who carry out the work are contractors. Unfortunately, I discovered these shortcomings only after engaging their services. In 2024, I had Blue Future Solar install a hydronic underfloor heating system and an extensive photovoltaic setup in my home, overseen by both an architect and a builder. A month into utilizing the system, I encountered an inverter / battery issue, but the response from Blue Future Solar was disappointingly slow. The problem was eventually resolved by another company, an installer, hired by Blue Future Solar. In the sales phase, I was promised that the system would be monitored remotely, however there was no official handover, and my equipment was not registered on the Sunsynk app. Blue Future Solar only issued a Certificate of Compliance (CoC) in December 2024—six months after installation—upon my architect's request. This CoC was signed by an electrician who had not performed an on-site inspection. In February 2025, another inverter malfunction occurred, and once again, the response was lethargic. I was told I would need to wait 10 days for the installer to address the issue. The company’s response to my frustration was, "We understand, but we have other customers, and you have to wait." Waiting weeks for a solution when your home's energy supply is at stake is far from acceptable. I decided to hire a certified local Sunsynk solar inverter installer, who adeptly addressed the issue at hand. However, this process uncovered several compliance concerns. In response, Blue Future Solar reacted defensively, dismissing my concerns and requesting a report. There remain unresolved discrepancies in the data presented on the CoC, which Blue Future Solar has failed to address, even going so far as to label my follow-up emails as “harassment.” Additionally, none of the installed equipment has been registered for warranty. Despite multiple attempts to obtain the invoices for the equipment so that I could claim warranty coverage in the event of future problems, I have yet to receive them. Instead, I was provided only with general warranty documents from the manufacturers, which are worthless without proof of purchase. One might wonder why Blue Future Solar withholds these invoices for equipment I have fully paid for. I now realize that Blue Future Solar is unreliable. You may question why I didn't choose a local company. The primary reason for selecting Blue Future Solar was their ability to provide both a hydronic underfloor heating system and solar energy solutions, which offered the convenience of a single point of contact. Unfortunately, it has become glaringly evident that Blue Future Solar stands for "no point of contact" and "no responsibility."