Debit Orders x 3

<p>I had an outstanding account with Blue / Credit U Financial Services. I made an arrangement to pay the account in installments of R200 monthly in order for me to settle the account. On 17th February 2017, however, I managed to settle the account in full. I was assured that the account was paid up and that no debit orders will be debited from my account anymore. I was also assured that I would receive my paid up letter from them within 7 working days. I have not yet received the paid up letter, and yesterday, the normal debit order of R200 was deducted off my bank account, not once, but 3 times. I sent Ralph Monnye, the Call Centre Supervisor an email this morning asking for them to transfer the money back to my account as the account was fully paid. He explained that there was a glitch with their system, therefor the debit order went through 3 times. I asked him to tranfer the money back to my account and he refused, saying that they do not transfer money back.</p> <p> </p> <p>I told him that it was a mistake on their part, and that it needs to happen by end of business today. I was informed that I should go to my bank and reverse the 3 transactions, as they cannot do anything about it. My problem with this is, that I have to pay a fee of R40 for each reversed amount, which comes to R120 for the 3 transactions. So, it boils down to the following: I need to now pay for their mistakes. I requested to speak to someone higher than Ralph Monnye and was told that no one is available to take my call. I was informed that, if I do not reverse the transaction at my bank institute, I will not get back my money. How does this work, I have paid what I owed, in full, and now this. I do understand a problem with their system, but they now want to make it my problem and it needs to be fixed at my own cost?????</p>