Can't settle account

<p>I have a loan with blue financial services. However although payments were being made they are not reflecting on my account. All payments since October 2016 are not reflecting. Which i did not pick up at first as it is almost impossible to get statements from them. Since last year i have been emailing and phoning Ralph Monye at jhb branch in order to get the payments allocated for which i have sent through the proof of payments yet to date it has not been done. I've sent numerous emails and made numerous calls to no avail. And to top it all off they have charged me ridiculously high non payment fees. How am i supposed to pay my account when the payments don't reflect and i cant get hold of anyone.</p>