Horrible is an understatement for the service I received

I receive a call from Zanele who was Extremely rude to me. When I asked she continued to Shout at me. Forcing me to accept a benefit because If I want a loan It's by force that I must take the benefit. Somebody from Blue Credit deals must give a call before I escalate this to the ombudsman. This company is doing *****. Don't make any loan application with them. After this rude lady shouts at you she Transfers you to somebody else. When I told Tebogo (of which I don't even think they using their real names) He said he will check why the first lady I spoke to was rude to me. He put me on hold and hunged up. What type of a company is This? This is unacceptable and I will make sure that I report to the relevant authorities.