Lack of service and Bill not settled on Claims

POLICY NUMBER GIPC13936

On 26 August 2018 our car got broken into and our locks on both front doors as well as ignition were destroyed. We reported it to our broken Niren Anand from Blue Crane Insurers underwritten by Old Mutual Insure. We filled out the forms and submitted them. Because the car was not drivable it was put on a truck and sent to our house where it stood on the pavement until the Wednesday. It took three days for us to get quotes - this was a real inconvenience why must we run around getting quotes. Eventually they accepted the quote from Lock & Key Cabin. The job was done and we received our car back about two weeks after the incident. Lock and Key Cabin very kindly released the vehicle to us in good faith telling us that they would give Old Mutual 30 days in which to pay the bill. About two weeks ago I received a call stating the bill was still outstanding. They have called me twice already asking for money and they also emailed my husband (the policy holder) also asking why payment has not been made. Once again Old Mutual Insure proves to be *********** and unprofessional. We sat without a car for two weeks because it took almost a week to even get a quote approved. This should have easilly happened within 24 hours of the incident. Now we are being asked for payment. Why has Old Mutual Insure not settled the bill. It is almost 60 days later now. If there is interest due on the over due account Old Mutual Insure must fit the bill in it's entirety. The lack of service is astounding for such a long standing company. We called the Broker and have emailed him several times. I have all the emails on record at your request. This needs to be settled and I want proof that the payment has been made and debt settled in full