BLUE52 SHOULD BE ASHAMED OF THEIR PRODUCTS

I have bought at the end of April 2026 a Blue52 Aquasphere pool cleaner from PnP. Since I installed the pool cleaner it does not stay at the bottom of the pool it only run on the sides of the pool and portion of the shallow end of the pool. I have phoned Blue52 and the women advised me to adjust the automatic weir valve to 1, 2, or 3 until it is running correctly. I have tried all the positions on the valve but still it is only running on the sides of the pool. I have contacted Blue52 by phone and online through their website and complaining about it and they absolutely doing nothing about it. If I knew that Blue52 after sales was this bad I would have never purchased a pool cleaner from them. I have asked that a representative came out to my place and see for them self what the cleaner is doing but to date no one of Blue52 has contacted me. This is pathetic but they got the money for the product but doesn't care if it is working or not. You can send emails to *** and they didn't even respond. You can phone them at ***the number on the website and they try getting rid of you as quickly as they can. They don't even care.