blu52 kreepy krawly useless!!!

I bought a blu52 kreepy klauly at Pick and Pay Princess Crossing in Roodepoort not long ago.

1. The fitting for the pipe that is supposed to go into the weir was too small and didn't cover the hole. 2. The kreepy is only able to move alone for more than a few seconds and sucks itself to the floor before stopping completely. Then I have to pull the kreepy out of the pool, shake the head until it starts so move again. The wing that is attached to the bottom of the product also has a disgusting blue sticky material on it making a mess of everything that it touches.

After seeing that this kreepy is not working at all, and frustraring myself purple, I packet the kreepy and all the fittings into the original packaging and took it back to Pick and Pay.

I went to customer services at P&P Princess Crossing where they called an employee to see me. After hearing the complaint, he indicated to me that they were fully aware of the useless kreepy, but there are no returns on that product. They had numerous complaints on that product. I was really furious and indicated to him that P&P were being ******* to still be stocking this product on their shelves. He just shook his head and indicated there was nothing else he could do.

I was really furious and indicated my frustration with this situation to him.

I left and put the kreepy back into my pool, but there still wasn't any improvement.

Is there not an ombudsman for retail where we can file a complaint? I tried to locate blu52 in your company box, but it also didn't appear there.

Really fed up!!!!!!!!!