Incomplete unprofessional job

I've purchased an air conditioning from these people and what a mess they are so unprofessional they don't keep up with time ,they inconvenience you to slot them in and they don't pitch up! When they did they made a huge mess out of everything they left my power cable outside my flat I live on the ground floor and it will be snipped soon they left such a mess the poly filler is left chunky and thick the pipes are not covered everything is just a mess! The supervisor Amaan left the site with all of these errors when I told him to fix it he pretended to move his van so the taxi could pass and the next thing he was gone.

He refused to take my calls I sent all the evidence to the sales agent who was rather disgusted and upset as to what happened he then sent all the the evidence to management who said she will liaise with me the agent needs to leave it to her but never did get back to me , whenever I call to speak to Keshnie she is never available and I'm told she will contact me and she never does ,all I asked for them to come sort the pipes, cables and poly filler out and to have some comfort in knowing the company is dealing with this.the unit is not even functional 100% because I'm sure it has to do with the installation

Today 19/02/2022 Carlyn the sales agent advised that he was told the installers will come pass whenever they in the area possibly in the week to tidy up, my question to him was so let's say in the interim someone cuts the cable what happens then he just ignored me!

Prior to that the supervisor on the day of installation told me that I will have to sand and paint over the poly filler I said listen I am not allowed to do that the owner dosent allow us to paint the outside your team must smoothen out the poly filler as tgey filled it in with huge chunks then he said that we must cover the cables on our own because he was honestly rushing etc and then I said no that can't happen you have to do it he said okay and then he pretended to move his vehicle and the next thing he drove off.

I've been back and forth trying to get help and non so ever , to the head of the entire company please make contact with me so we can resolve this issue instead of escalating constantly. Clearly someone is not doing their Job right here and I personally don't think this is what your company stands for.

Tgey were due to come to me midway the day of installation CARLYN did tell me that they were struggling to get to me because the other customer refused to pay them the balance of the money they only got to me after 6pm I'm starting to wonder if this is the reason , I only wish I didn't pay in full until the job was done. I put my trust in the company and in return I am been punished