Pathetic service by Sanelisiwe

I made a deposit on the 5th Dec 2022 to my account which is INF no time was 14h38.until 17:00my account was not topped up.I called their call centre at 17:40 and was given a case number and that money will take 1-2 hours for money to reflect.till today 6th Dec 2022 I have not been refunded,I've spoken to 4 different consultants of which all of them are telling me different stories.to make matters worse there a rude,unprofessional,consultant by the name of Saneliwe,she is unprofessional ,she does not have matters no customer service ,she basically needs to go back to training she has a stinking attitude.she needs to go and work on thr street so she she can show her rudeness there.very pathetic consultant.anyway I'm disappointed with Blu Approved because I have lost a lot of customers due to their negligence and their *********** staff.all they keep saying is sorry,they don't respect other peoples businesses.thet don't have a solution they only telling me problems.