Three days and still struggling to get answers- Pathetic service

When i was initially introduced to blue advance i thought what a nice way to assist. I then took two advances with then which was successfully loaded and paid back. Then i tried the service again but it said successfully and yet my electricity balance remained the same. i thought maybe it was a glitch in the system but every time i tried it showed i had already taken one. When i loaded electricity the advance i never received was deducted. I later then retried and it still didn't increase my account but it kept deducting. I then called to speak to someone they referred me to a whatsapp number. I have been messaging them fir 3 days and received no refund and no response.

I have been told my matter has been escalated numerous times but no one has gotten back to me. I requested contact numbers nothing i have even sent an email no response. Three days and still struggling to get answers