Will not refund even if they said they will.

My wife booked a bus ticket from Mosselbay to Cape-town on the 20th of December for the 7th of January and we did not need their services anymore so we canceled the ticket on the 26th of December. We requested they pay our money back via email and sms. We did not get a response at all. I eventually phoned them the on the 3 of January and asked if they could kindly refund us and I was told by Johan that he will pay us back 50% of the amount. I immediately told him I will not be happy with that because we're website indicates that you can cancel 2 days prior of service. (their attempt to take half of our money). Johan proceeded to tell me he will refund me the full amount. It is now the 9th of January and we have not received any refund. I sent Johan a whatsapp and asked him when they will be refunding us and he responded saying I should be patient. This is why I will not recommend Bloukraan bus service at all.