Gross mismanagement by Bloubergholiday Rentals

Bloubergholiday rentals in the Cape are ripping people off. I paid a premium in advance only to be greeted by a smelly apartment where the carpets was washed and not allowed to dry. Since then no amends have been made. We had to endure the smell for 3 nights. I spoke to the Manager Jolene Barnes who promised to sort it out. Furthermore 6 bath towels were removed and not replaced , we then has to phone Bloubergholiday Rentals once again(after speaking to them 20 times prior) only to be sent 2 scruffy bath towels and 3 floor towels, the Manager Jolene once again renaged on her promise. The owners of these apartments need to be aware of this gross mismanagement.