Bloomsbury fails

I purchased a kawasaki ZX10-R with 21000km on the odometer, which was advertised with ABS amongst other extras like an immobilizer and Two Brothers exhaust system and I had paid for vehicle registration, inspection, AA Leisure warranty, delivery fees and collection fees and license plates and was told the motorcycle would be ready for collection on the 27th of July 2018.

On the 27th of July, mid afternoon, I went to collect my motorcycle and was told by Reinhardt Heydenrych (Smiley) that the vehicle was not ready for collection as they had not had the number plates printed, he then issued me temporary plates so that I could utilize the motorcycle.

That late afternoon I discovered that the immobilizer was faulty. I then immediately contacted Reinhardt Heydenrych (Smiley) who informed me that he would send a vehicle to collect my motorcycle.

From Friday the 27th to Monday the 30th of July 2018, I was unable to utilize the motorcycle. On Monday the 30th around midday, my motorcycle was collected and transported to Kawasaki South in Wynberg. Later that day, Reinhardt Heydenrych (Smiley) informed me that they would disable the immobilizer (my cost) and the motorcycle would be returned soonest.

Later they delivered the motorcycle and by this time (4 days later) I had ridden the motorcycle for a grand total of 20 minutes.

On the 2nd of August 2018 I took the motorcycle for a ride to Simon's Town and noticed that there was an issue when braking, as it did not feel like the ABS was engaging. I contacted Bloomsbury Investment Cars and spoke to Reinhardt Heydenrych (Smiley) and informed him that there was an issue with the ABS. Reinhardt Heydenrych (Smiley) acknowledged my call and my concerns around the ABS and requested that I take the motorcycle to kawasaki south to be tested.

At Kawasaki South, the ABS specialist was not in at the time and the manager instructed one of his service technicians to test the motorcycle. The service technician (not ABS expert) said that he could feel the motorcycle was braking sharply and not engaging.

During the next 3 months, I made every effort to adjust my riding style along the lines of what the service technician had suggested, however it was clear that there was an issue with the ABS.

On the 10th of December, I took the motorcycle to Mike Hopkins Motorcycles and asked them to test the ABS. I was informed by a sales team member who had checked my motorcycle Vin number, that the Kawasaki ZX10-R I had purchased in fact had never had ABS brakes.

On the 11th of December 2018, Reinhardt Heydenrych (Smiley) was informed and had in fact acknowledged that he was aware that the motorcycle in question had no ABS even though it was advertised as such. When pressed as to what he intended doing about the situation, he informed us that management would make contact with me.

Management being Richard, to date, has never made contact.

On the 12th of December 2018, I went to Wesbank Cape Town building and from their offices, I telephonically informed Wesbank of what I suspect to be *****.

Since then, I have been contacted by Wesbank representatives, Gerhard Greeff and Pierre Uys who had no knowledge of the suspected ***** until I informed Gerhard Greeff early January. They have promised to deal with the situation and respond as a matter of urgency.

On the 18th of January 2019, today, Pierre Uys informed me that he was making every effort to resolve the impasse.

Update to follow...