Unpleasant 1st time experience

When we joined momentum for the first time, My husband and I visited the doctor for the first time to discover I wasn’t on the plan although I was the one calling to join. Our first premium was debited on the wrong date and then two premiums were debuted without our consent. The consultants knocked us around as we had to explain to several of them the same thing over and over again. This leading to us having to cancell the policy. I hope we’ll be treated better 2nd time around.